Privacy Policy
Last updated: 11 September 2026
Kumasi African Market ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website, place an order, create an account, request delivery or pickup, contact us, or otherwise interact with us.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.
1. Who We Are
Kumasi African Market is an African grocery and food business operating in Penrith, New South Wales, Australia.
Our website allows customers to:
- browse grocery products;
- search for products;
- place grocery orders;
- request local delivery;
- arrange pickup from our store;
- preorder restaurant meals;
- create and manage an account;
- view order information; and
- contact us regarding orders and services.
2. What Personal Information We Collect
Depending on how you use our website and services, we may collect personal information such as:
Contact information
- your name;
- email address;
- telephone or mobile number; and
- other contact details you provide to us.
Order information
When you place an order, we may collect information including:
- products or meals ordered;
- quantities;
- order date and time;
- pickup or delivery preference;
- order status;
- delivery instructions; and
- communications relating to your order.
Delivery information
If you request delivery, we may collect information necessary to fulfil the delivery, including:
- suburb;
- postcode;
- delivery address or location information;
- delivery instructions; and
- information required to calculate or arrange delivery.
Our website allows users to enter a suburb or postcode to estimate delivery fees based on distance from our Penrith store.
Account information
If you create an account, we may collect information required to establish and maintain your account, including your login credentials and account activity.
Payment information
Our website may support payment methods including cash, bank transfer and card payment.
Where payments are processed through a third-party payment provider, that provider may collect and process payment information directly. We do not intend to collect or store complete payment-card details unless our payment-processing arrangements specifically require us to do so.
Communications
If you contact us by email, telephone, contact form or another communication channel, we may retain information contained in your communication and our response.
Website and technical information
When you use our website, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- device information;
- operating system;
- pages visited;
- approximate usage information;
- referring website;
- date and time of visits; and
- technical information necessary to maintain website security and functionality.
We may also use cookies and similar technologies where applicable.
3. How We Collect Personal Information
We generally collect personal information directly from you.
For example, we may collect information when you:
- create an account;
- place an order;
- request delivery;
- enter your suburb or postcode;
- contact us;
- subscribe to communications;
- communicate with our staff; or
- otherwise use our website.
We may also receive information from third-party service providers involved in website hosting, payment processing, delivery, communications, analytics or other services necessary to operate our business.
Where we receive personal information from another person or organisation, we will handle that information in accordance with applicable privacy laws.
4. Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
- processing and fulfilling orders;
- arranging pickup and delivery;
- calculating delivery fees;
- communicating with you about your order;
- managing customer accounts;
- providing customer support;
- processing or facilitating payments;
- managing restaurant preorders;
- improving our products and services;
- maintaining and improving website functionality;
- preventing fraud, misuse and security incidents;
- maintaining business and transaction records;
- complying with legal and regulatory obligations; and
- sending marketing communications where permitted by law and where applicable consent has been obtained.
We will generally only use personal information for purposes reasonably connected with our business activities and in accordance with applicable privacy laws.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Depending on the circumstances, information may be disclosed to:
- employees and authorised representatives of Kumasi African Market;
- delivery personnel or delivery service providers;
- payment processors and financial service providers;
- website hosting and technology providers;
- email, SMS or communications providers;
- IT, cybersecurity and technical support providers;
- professional advisers;
- insurers;
- government agencies or regulators where required or authorised by law; and
- other service providers engaged to assist us in operating our business.
We do not sell your personal information as a commercial product.
6. Overseas Disclosure
Some technology and service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable Australian privacy requirements.
The countries in which particular service providers may be located can change depending on the technology providers and services we use.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- keep the website functioning correctly;
- remember certain preferences;
- support account and shopping functionality;
- understand how visitors use the website;
- improve website performance; and
- support security and fraud prevention.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
8. How We Protect Personal Information
We take reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- unauthorised disclosure.
Depending on the nature of the information and our systems, security measures may include access controls, authentication, secure transmission technologies, restricted access and appropriate technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate and permitted by law.
10. Access to Your Personal Information
You may request access to personal information that we hold about you.
We will generally provide access in accordance with applicable privacy laws.
There may be circumstances in which we are permitted or required to refuse access. If this occurs, we will explain the reason where we are legally permitted to do so.
11. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.
We will consider and respond to correction requests in accordance with applicable privacy laws.
12. Marketing Communications
We may occasionally contact customers about products, services, promotions or other information that may be relevant to them.
Where required by law, we will obtain appropriate consent before sending electronic marketing communications.
You may unsubscribe from marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may still contact you where reasonably necessary to process an order, provide a service, respond to an enquiry or otherwise communicate with you about an existing transaction.
13. Children's Privacy
Our website is intended for general use.
We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.
Where a parent or guardian believes that a child has provided personal information to us, they may contact us so that we can consider the appropriate action in accordance with applicable law.
14. Data Breaches
We take reasonable steps to protect personal information against unauthorised access and disclosure.
If we become aware of a data breach involving personal information, we will assess the incident and take the steps required under applicable Australian privacy and data-breach laws.
Where the Notifiable Data Breaches scheme applies and the breach is likely to result in serious harm, we will comply with our notification obligations.
15. Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites and services.
Those third parties may have their own privacy policies and terms of use.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party providers before providing them with personal information.
16. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy laws, you may make a privacy complaint to us.
Please provide sufficient information about your concern so that we can investigate and respond appropriately.
We will handle privacy complaints seriously and aim to resolve them as quickly as reasonably practicable.
If you are not satisfied with our response, or if you believe your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC regulates privacy under the Privacy Act and the Australian Privacy Principles.
17. Contact Us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Kumasi African Market
Location: Penrith, New South Wales, Australia
Email: admin@kumasimarket.com.au
Phone: not yet set — add one in Admin → Settings
When contacting us about personal information, please provide enough information for us to identify your request. For security reasons, we may need to verify your identity before providing access to personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The updated version will be published on this website with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
19. Your Privacy Rights
Depending on your circumstances and the laws that apply, you may have rights relating to your personal information, including rights to:
- know how your information is collected and used;
- request access to personal information we hold about you;
- request correction of inaccurate information;
- make a privacy complaint; and
- exercise other rights available under applicable privacy legislation.
We will respond to requests in accordance with applicable law.
Last updated: 11 September 2026
Kumasi African Market
Penrith, NSW, Australia